What to Test

Steps to Follow

Expected Result

Actual Result

Pass / Fail

Homepage

Open the homepage on desktop and mobile. Check hero banner, navigation, and key call-to-actions.

Page loads quickly, layout matches design, all links and buttons work.

Navigation Menu

Test main menu, dropdowns, and footer links on desktop and mobile.

All links work, menus open/close smoothly, no broken links.

Search Function

Search for a product by name and by SKU.

Relevant results appear with correct product details.

Category Pages

Navigate to several product categories. Check filtering, sorting, and pagination.

Correct products display, filters work, sorting changes order correctly.

Product Detail Page (PDP)

Open various products. Check images, descriptions, pricing, and stock status.

All product info is correct, images load, prices match expected, stock displays correctly.

Add to Cart

Add multiple products to the cart from category and product pages.

Cart updates correctly with accurate prices, quantities, and totals.

Cart Page

View the cart. Check product details, update quantities, and remove items.

Changes update immediately, totals are correct.

Checkout Process

Complete checkout (as guest and logged in). Test address entry, shipping, and payment. Depending on the website’s configuration, confirm whether checkout works for trade customers only or for both trade and general public customers.

All steps work smoothly, form validation works, and the order can be placed successfully according to the intended access (trade only or trade + public).

Order Confirmation

Place a test order. Check confirmation page and confirmation email.

Confirmation page displays, confirmation email is received with correct order details.

ERP Data Checks

Check ERP system to confirm data for placed orders. Verify that orders are recorded correctly against the correct customer account (e.g., trade member vs. public customer) and that all order details match.

Orders appear in ERP with correct customer details, products, pricing, and payment information.

Account Area

Log in, view past orders, update account details, change password.

All account functions work and changes save correctly.

Forms & Enquiries

Submit a contact form or enquiry form.

Form submits without error, confirmation message shows, notification email is received.

Mobile Responsiveness

Browse key pages on mobile devices.

Layout adapts correctly, text is readable, buttons are easy to tap.

Payment Methods

Test all available payment methods (e.g., credit card, PayPal, on-account, etc.). Complete a test transaction for each method.

Each payment method processes successfully and displays the correct confirmation, with payment recorded appropriately.

Members

Log in as a trade member to check customer-specific pricing and features. Sign up as a general public customer (if applicable) and confirm sign-up process works.

Trade customers see correct pricing and account features. Public customers can register and log in successfully.

Special Products

If applicable, check special product types such as bulk buys (quantity-based pricing), linear metre products, and enquiry-only products.

All special products display correctly, pricing and measurement features work, and enquiry-only products show the correct messaging.

404 Page

Enter a wrong URL.

Custom 404 page appears with helpful navigation options, depending on the content entered in the Site Text panel.